CompTIA A+ 220-602 Exam(IT Technician designation pathway)

1. Which of the following components used in a laptop are consideredhot-swappable?
A. an IDE interface hard drive
B. a mobile processor
C. a USB flash drive
D. a SDRAM memory chip
Answer: C

2. Upon initial boot of a computer, the system performs:
A. a power-on self test (POST).
B. a cyclic redundancy check.
C. page swapping.
D. paritytesting.
Answer: A

3. Which of the following contains the CMD.EXE in Windows 2000/XP system?
A. C:\ProgramFiles
B. C:\WINDOWS\systemroot
C. C:\WINDOWS\system
D. C:\WINDOWS\system32
Answer: D

4. Which of the following is the location where aprocessor would be installed ona newer model laptop?
A. Slot 1
B. Slot A
C. ZIF socket
D. Socket603
Answer: C

5. The BESTdefense against viruses on a computer would be to:
A. install anti-spyware software.
B. assign a BIOS password.
C. install anti-virus software.
D. disallow downloading.
Answer: C

6. A laptop computer does not respond when using alternating current (AC) power. Which of the following actions should the techniciantake FIRST?
A. Remove unneeded peripherals
B. Swap AC adapters
C. ToggleFnkeys
D. Verify DC power
Answer: B

7. The minimum number of disk drives needed to implement a RAID 5 configuration is:
A. 5.
B. 3.
C. 2.
D. 1.
Answer: B

8. A user reports that each time a specific program is used the program locks up. Which of the following actions shoulda technician take FIRST?
A. Upgrade the memory in the computer.
B. Uninstall and re-install the program.
C. Verify thatthe program is compatible.
D. Check for other nonworkingprograms.
Answer: C

9. A laptop works with a known goodbattery, but when the laptop is connected to AC power the battery does notcharge. Also, whenthe battery is removedand the laptop is connected toAC power alone, the laptop does notboot.Which of the following actions should the technician take FIRST?
A. Swap out the system board with a known good system board
B. Swap out the AC adapter with a known good ACadapter.
C. Swap out the charging circuit board with a known good charging circuit board
D. Swap out the CMOS battery with a known good CMOS battery
Answer: B

10. A printer is indicating that maintenance is required. After havingthe required maintenanceperformed, the message is still present. Which of the following would correct the problem?
A. Restart theprint spooler service.
B. The operator must run the calibration utility on the printer.
C. Turn the printer off and restart it.
D. Contact the service rep to reset the appropriate internal counter.
Answer: D

11. A customer who connects to a shared database thatis stored ona server reports intermittent problemsaccessing records. Which of the following would be the MOST likely cause?
A. There is low virtual memory on the customers computer.
B. The workstations hard drive is nearly full.
C. There is a network connectivity problem.
D. The users computer is running out of memory.
Answer: C

12. Which of the following tools can BEST be used to find a particular unmarked and non-terminated station wire at a DEMARC?
A. Continuitytester
B. Inductive tone tester
C. Multimeter
D. Cable tester
Answer: B

13.When setting up a router the techniciannotices thatthere is already an existing wireless network using channelsix. Which of the following channels should the technician set the router to use?
A. 1
B. 5
C. 6
D. 7
Answer: A

14.Which of the following toolsmay be used toidentify potential application issues in Windows XP?
A. Files and SettingsTransfer Wizard
B. Program CompatibilityWizard
C. Transfer File Wizard
D. Windows System Restore
Answer: B

15.Which of the following ports must be opened on the Windows firewall for Remote Desktop tofunction?
A. 21
B. 80
C. 443
D. 3389
Answer: D
 
16. A technician accesses a corporate users hard drive and notices that there are inappropriate images in their My Documents folder. Accessing this kind of material is a clear violation of company policy. Which of the following should the technician do?
A. Confront the user and tell them to remove the material.
B. Backup the files and delete them from the users folder.
C. Inquire with the manager about policies and procedures.
D. Ignore the files, this is the users personal documents folder.
Answer: C

17. A technician has just completed work at anonsite location. They would liketo send an email toanother
customer using the customers computer. Which of the following is an appropriate action to take?
A. Use the customers computer to check email accessible through a website.
B. Ask the customer for permission to use their email client.
C. Ask the customer for permission to check email through a website.
D. Use the customers email client to check email.
Answer: C
18.Which of the following file instructsWindows XP where the operating system resides?
A. BOOT.INI
B. AUTOEXEC. BAT
C. WIN.INI
D. POST
Answer: A

19. During a service visit, a customer is taking a longtime toexplain theproblemthey are having with their
computer. Which of the following actions should the techniciantake?
A. Interrupt the customer, and ask themto only include pertinent information.
B. Continue listening to the customer, asking pertinent questions as necessary.
C. Advise the customer that their service visit will have to be rescheduled.
D. Tell the customer that the technicianhas all the information necessary to fix the problem.
Answer: B

20.Which of the following printer technologies utilizes a drum to create an image?
A. Inkjet
B. Laser
C. Impact
D. Thermal
Answer: B

21. A technician is asked to set up a system restore point ona Windows XPcomputer. Since this is done
automatically, in which of the following situations would this be done manually?
A. After installing anunsigned device driver
B. Prior toinstalling anunsigned device driver
C. Prior toinstalling the local printer
D. After installing an automatic update
Answer: B

22.The customer wants to upgrade the memory and is having difficulty understanding the difference betweenRAM and disk space.Which of the following would be the BEST course of action?
A. Ask the customer if theyare looking for SDRAM or DRAM.
B. Advise the customer that it is usually recommended to increase the memory.
C. Explain the difference using proper technical terms.
D. Explain the difference innon-technical terms.
Answer: D

23. After setting up a scanner on aWindows XP unit and beginning the installation of the scanner driver, the technician receives an error message that the driver for the scanner cannot be installed. Itis anticipated that other peripherals will be installed in the future and it is desired to have some options during installation. Which of the following is the BEST course of action?
A. Set the driver signing option to Ignore.
B. Set the driver signing option to Block.
C. Set the driver signing option toWarn But Allow Installation.
D. Set the driver signing option toWarn.
Answer: D

24. After installing Windows XP on a new laptop the technician notes that the hibernate option is unavailable.After updating the BIOS and rebooting, a stop error is received.Which of the following is the BEST course of action?
A. Restart the computer
B. Reinstall Windows XP
C. Use the Recovery Console
D. Use System Restore
Answer: B

25. A technician is working on the customers computer in their homewhen the technicians cell phone rings. The technician determines that this phone call is personal and does not relate to fixing the customers computer. Which of the following should the technician do?
A. Keep talking to the other person onthe phone while working on the customers computer.
B. Tell the other personon the phone thatthey are working and will call them back later.
C. Stop working on the computer and talkto the person on the cell phone.
D. Excuse themselves from the customers home and finish the phone conversation.
Answer: B

26. A technician is installing a new SATA hard drive into anexisting computer that is currently using IDE harddrives. The new drive is not being recognized in POST. Which of the following should the technician check FIRST?
A. The IDE controller is compatible withthe SATA drive.
B. The IDE drive is compatible with the SATA drive.
C. The SATA controller is enabled in the operating system.
D. The SATAcontroller is enabled in the BIOS.
Answer: D

27. A POST error during boot could signify a problem with which of the following components?
A. Video monitor
B. Memory
C. IDE cable
D. USB cable
Answer: B

28.A user can open a file but is unable tomodify and savea file thatwas sentvia e-mail. Which of the following is the problem?
A. The user does not have the correct application installed
B. The Hidden option is checked
C. The file is corrupted
D.The Read-Onlyoption ischecked
Answer: D

29. A technician wants only the users in the human resource department to be ableto viewand execute files in a folder. Which of the following NTFS permissions must be checked for the users in the human resource department?
A. Write
B. Modify
C. Read and Execute
D. ReadAnswer: C

30.Which of the following would MOST likely be an item a technician should have available before lifting and moving several CRTmonitors?
A. Hard hat
B. Steel toe (safety) shoes
C. Back support belt
D. Knee brace
Answer: C