Servicing HP Monochrome LaserJet Printers, High-End
Index >> HP >> HP APS >> "HP0-264"Exam
VUE/Prometric Code：HP0-264
Exam Name：Servicing HP Monochrome LaserJet Printers, High-End
Questions and Answers：59 Q&As
Price：$ 89
Updated：2008-12-01
Questions and Answers：59 Q&As
Price：$ 89
Updated：2008-12-01
| Servicing HP Monochrome LaserJet Printers, High-End | |||
| Test | Q&A | Updated | Price |
| HP0-264 | 59 Q&A | 2008-12-01 | $ 89 |
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1.How do you perform an engine test on the LaserJet 9000?
A.press and hold "CANCEL JOB" while powering the printer on
B.perform service test
C.press engine test button
D.select engine test from the Control Panel
Correct:C
2.On the LJ8XXX, the engine test can only be performed from which tray?
A.1
B.2
C.3
D.4
Correct:C
3.When printing from a Windows-based application, the paper source is specified on the LJ8XXX by the _________________________.
A.print job
B.print control panel
C.amount of paper in the tray
D.tray 1 settings
Correct:A
4.Toner smears on a LaserJet 9000 series printer. Which do you do first?
A.clean the inside of the printer or use the cleaning page
B.replace the print cartridge
C.print a few more pages to see if the problem corrects itself
D.verify the fuser setting for the media used
Correct:C
5.On the LJ8XXX what must be removed first before the fusing assembly can be removed?
A.Diverter Assembly
B.Duplex Assembly
C.Face up Bin
D.Delivery Assembly
Correct:B
6.You are servicing a LJ8XXX printer that is presenting a defect on the page at consistent intervals. What do you use to troubleshoot this issue?
A.defect analysis tool
B.print the engine test page
C.print the PQ troubleshooting page
D.repetitive defect ruler
Correct:D
7.The Maintenance Kit for the LJ8XXX printer includes _______________. Select THREE.
A.toner cartridge
B.transfer roller
C.pickup rollers
D.fuser
E.registration roller
F.feed/separation rollers
Correct:B D F
8.The stapler/stacker accessory is not working correctly on a LaserJet 9000 printer. Which diagnostics tests do you use to find the problem? SELECT TWO.
A.device service mode
B.individual motor test
C.face-up bin full sensor test
D.accumulator calibration test
Correct:A C
9.What language personalities are supported on the LJ8150? Select TWO.
A.PCL6
B.PCL5c
C.PCL5e
D.Adobe PostScript
Correct:A C
10.The customer is experiencing a "TONER OUT" message after replacing the toner cartridge. What other component may be involved?
A.fuser assembly
B.laser scanner
C.DC controller PCB
D.high voltage power supply
Correct:D
11.The DC Controller PCA on the LJ8XXX is responsible for _____________. Select TWO.
A.raster image creation
B.EIO communication
C.paper motion monitoring
D.motors and fans
Correct:C D
12.A 50.X error is displayed on the control panel of a LJ8XXX. Which part of the printer would you check first?
A.main motor assembly
B.paper input assembly
C.fusing assembly
D.envelope feeder
Correct:C
13.What functions are monitored by the Switch/Sensor PCA on the LJ8XXX? SELECT TWO..
A.registration
B.fuser exit jams
C.paper size sensing
D.front/top cover open
Correct:B D
14.You are troubleshooting a jam problem on a LaserJet 9000 printer. You have already verified that the jam occurs continuously. What is the next step?
A.print a configuration page
B.perform a drum rotation functional check
C.display the event log
D.perform a paper path test
Correct:C
15.What kind of paper jams would you expect on a LJ8XXX if a piece of paper gets stuck under tray 3?
A.registration jab
B.input jam
C.output jam
D.duplex jam
Correct:D
16.Performing a Cold Reset on a LJ8XXX will result in what? Select TWO.
A.accessories will not be recognized by the printer
B.printer's serial number will be reset to all '0's
C.all defaults will be set back to factory settings
D.all data from RAM memory will be cleared
Correct:C D
17.What is the maximum stack height in the accumulator of the 3000 sheet stapler/stacker?
A.2.5 mm
B.no limit
C.5.5 mm.
D.5.5 cm
Correct:C
18.Which step will assist you with troubleshooting problems related to tray configuration?
A.print event log
B.service test
C.paper path test
D.cold reset
Correct:C
19.The purpose of the LaserJet 9000 service test is to verify __________________.
A.print quality
B.communication with accessories
C.formatter functionality
D.print engine functionality
Correct:D
20.What do you do when you encounter a 13.xy.zz error message on the control panel?
A.cycle power on the printer
B.remove any paper jams
C.no action is required; printer will resume automatically
D.perform service test to isolate the problem
Correct:B
21.You are troubleshooting a media-handling problem and note a 66.xy.zz error code on the control panel. What does the 66 indicate?
A.operating error
B.paper path jam
C.hardware malfunction
D.device type
Correct:C
22.The purpose of the engine test on the LJ8XXX is to _______________________.
A.bypass the formatter and test the print engine
B.verify communication between the formatter and the DC Controller
C.verify functionality of the printer and accessories.
D.test the formatter for functionality
Correct:A
23.What action should be taken for critical error messages encountered on the control panel?
A.perform a cold reset
B.print an event log
C.cycle printer power
D.perform an engine test
Correct:C
24.To remove the DC Controller from the LJ8XXX, you must first remove the _______________. Select TWO.
A.formatter assembly
B.main motor assembly
C.low voltage power supply
D.high voltage power supply
Correct:A D
25.What component is used by the LaserJet 9000 to detect a genuine HP print cartridge?
A.DC controller
B.high voltage power supply
C.formatter
D.smart chip (E-label)
Correct:D
26.Which methods can you use to flash upgrade the LaserJet 9000 printer firmware? SELECT TWO.
A.Embedded Web Server
B.Web JetAdmin
C.HP Resource Manager
D.FTP connection
Correct:B D
27.During the Warranty period on a LJ8XXX. Which defects are covered? Select TWO.
A.media
B.materials
C.workmanship
D.environmental specifications
Correct:B C
28.Which of the following can be performed in Service Mode on the LJ8XXX? Select TWO.
A.clear event log
B.clear EIO information
C.perform laser calibration
D.enter serial number
Correct:A D
29.A LJ8XXX is experiencing poor fusing of the toner. What is the likely cause? Select TWO
A.not enough toner on the page
B.fusing levers are in the 'up' position
C.printer has not been turned on long enough
D.fusing mode is not properly set for desired media
Correct:B D
30.On the LJ8XXX what is the maximum paper size you can print from tray 2?
A.legal
B.letter
C.ledger
D.A3
Correct:A
A.press and hold "CANCEL JOB" while powering the printer on
B.perform service test
C.press engine test button
D.select engine test from the Control Panel
Correct:C
2.On the LJ8XXX, the engine test can only be performed from which tray?
A.1
B.2
C.3
D.4
Correct:C
3.When printing from a Windows-based application, the paper source is specified on the LJ8XXX by the _________________________.
A.print job
B.print control panel
C.amount of paper in the tray
D.tray 1 settings
Correct:A
4.Toner smears on a LaserJet 9000 series printer. Which do you do first?
A.clean the inside of the printer or use the cleaning page
B.replace the print cartridge
C.print a few more pages to see if the problem corrects itself
D.verify the fuser setting for the media used
Correct:C
5.On the LJ8XXX what must be removed first before the fusing assembly can be removed?
A.Diverter Assembly
B.Duplex Assembly
C.Face up Bin
D.Delivery Assembly
Correct:B
6.You are servicing a LJ8XXX printer that is presenting a defect on the page at consistent intervals. What do you use to troubleshoot this issue?
A.defect analysis tool
B.print the engine test page
C.print the PQ troubleshooting page
D.repetitive defect ruler
Correct:D
7.The Maintenance Kit for the LJ8XXX printer includes _______________. Select THREE.
A.toner cartridge
B.transfer roller
C.pickup rollers
D.fuser
E.registration roller
F.feed/separation rollers
Correct:B D F
8.The stapler/stacker accessory is not working correctly on a LaserJet 9000 printer. Which diagnostics tests do you use to find the problem? SELECT TWO.
A.device service mode
B.individual motor test
C.face-up bin full sensor test
D.accumulator calibration test
Correct:A C
9.What language personalities are supported on the LJ8150? Select TWO.
A.PCL6
B.PCL5c
C.PCL5e
D.Adobe PostScript
Correct:A C
10.The customer is experiencing a "TONER OUT" message after replacing the toner cartridge. What other component may be involved?
A.fuser assembly
B.laser scanner
C.DC controller PCB
D.high voltage power supply
Correct:D
11.The DC Controller PCA on the LJ8XXX is responsible for _____________. Select TWO.
A.raster image creation
B.EIO communication
C.paper motion monitoring
D.motors and fans
Correct:C D
12.A 50.X error is displayed on the control panel of a LJ8XXX. Which part of the printer would you check first?
A.main motor assembly
B.paper input assembly
C.fusing assembly
D.envelope feeder
Correct:C
13.What functions are monitored by the Switch/Sensor PCA on the LJ8XXX? SELECT TWO..
A.registration
B.fuser exit jams
C.paper size sensing
D.front/top cover open
Correct:B D
14.You are troubleshooting a jam problem on a LaserJet 9000 printer. You have already verified that the jam occurs continuously. What is the next step?
A.print a configuration page
B.perform a drum rotation functional check
C.display the event log
D.perform a paper path test
Correct:C
15.What kind of paper jams would you expect on a LJ8XXX if a piece of paper gets stuck under tray 3?
A.registration jab
B.input jam
C.output jam
D.duplex jam
Correct:D
16.Performing a Cold Reset on a LJ8XXX will result in what? Select TWO.
A.accessories will not be recognized by the printer
B.printer's serial number will be reset to all '0's
C.all defaults will be set back to factory settings
D.all data from RAM memory will be cleared
Correct:C D
17.What is the maximum stack height in the accumulator of the 3000 sheet stapler/stacker?
A.2.5 mm
B.no limit
C.5.5 mm.
D.5.5 cm
Correct:C
18.Which step will assist you with troubleshooting problems related to tray configuration?
A.print event log
B.service test
C.paper path test
D.cold reset
Correct:C
19.The purpose of the LaserJet 9000 service test is to verify __________________.
A.print quality
B.communication with accessories
C.formatter functionality
D.print engine functionality
Correct:D
20.What do you do when you encounter a 13.xy.zz error message on the control panel?
A.cycle power on the printer
B.remove any paper jams
C.no action is required; printer will resume automatically
D.perform service test to isolate the problem
Correct:B
21.You are troubleshooting a media-handling problem and note a 66.xy.zz error code on the control panel. What does the 66 indicate?
A.operating error
B.paper path jam
C.hardware malfunction
D.device type
Correct:C
22.The purpose of the engine test on the LJ8XXX is to _______________________.
A.bypass the formatter and test the print engine
B.verify communication between the formatter and the DC Controller
C.verify functionality of the printer and accessories.
D.test the formatter for functionality
Correct:A
23.What action should be taken for critical error messages encountered on the control panel?
A.perform a cold reset
B.print an event log
C.cycle printer power
D.perform an engine test
Correct:C
24.To remove the DC Controller from the LJ8XXX, you must first remove the _______________. Select TWO.
A.formatter assembly
B.main motor assembly
C.low voltage power supply
D.high voltage power supply
Correct:A D
25.What component is used by the LaserJet 9000 to detect a genuine HP print cartridge?
A.DC controller
B.high voltage power supply
C.formatter
D.smart chip (E-label)
Correct:D
26.Which methods can you use to flash upgrade the LaserJet 9000 printer firmware? SELECT TWO.
A.Embedded Web Server
B.Web JetAdmin
C.HP Resource Manager
D.FTP connection
Correct:B D
27.During the Warranty period on a LJ8XXX. Which defects are covered? Select TWO.
A.media
B.materials
C.workmanship
D.environmental specifications
Correct:B C
28.Which of the following can be performed in Service Mode on the LJ8XXX? Select TWO.
A.clear event log
B.clear EIO information
C.perform laser calibration
D.enter serial number
Correct:A D
29.A LJ8XXX is experiencing poor fusing of the toner. What is the likely cause? Select TWO
A.not enough toner on the page
B.fusing levers are in the 'up' position
C.printer has not been turned on long enough
D.fusing mode is not properly set for desired media
Correct:B D
30.On the LJ8XXX what is the maximum paper size you can print from tray 2?
A.legal
B.letter
C.ledger
D.A3
Correct:A
