Lifecycle Services Exam(LCSE)

1.In the design phase, which service component provides the customer with a comprehensive design specific to addressing operations and network management processes and tools?
A.Implementation Plan
B.Detailed Design Development
C.Project Kick-off
D.Business Requirements Document
E.Business Plan
F.Staging Plan
Correct:B
2.In the design phase, conducting an onsite discovery workshop to gather data about the critical elements required for a predictable deployment are activities for which service component?
A.Business Requirements Document
B.Business Plan
C.Staging Plan Development
D.Implementation Plan
E.Migration Plan Development
F.Project Kick-off
Correct:C
3.Which services component within the prepare phase provides financial justification and business benefits for a customer to review and evaluate before investing in the technology?
A.Business Requirements Development
B.Technology Strategy Development
C.Business Case Development
D.Executive Summary Development
E.Statement of Work Development
Correct:C
4.In the implement phase, project close-out involves which of the following tasks?
A.customize ongoing support hand-off kit
B.conduct Engagement Profitability Assessment
C.execute network migration plan
D.deliver education based on Staff Planning Development reports
Correct:B
5.Which of the following phases represent the Cisco Lifecycle Services approach?
A.Initiation, Planning, Analysis, Design, Development, Implementation, Operations, and Maintenance
B.Project Planning, Site Assessment, Risk Assessment, Solution Selection and Acquisition, Testing, and Operations
C.Prepare, Plan, Design, Implement, Operate, and Optimize
D.Analysis, Design, Deployment, Testing, Implementation, and Production
E.Presales, Project Planning, Development, Implementation, Operations Testing, and Operations Sign-off
Correct:C
6.Which of the following is a benefit of the operations plan service component within the design phase?
A.finalizes the location and number of pieces of equipment to be staged
B.helps reduce disruptions caused by unexpected events during network operations
C.helps to accelerate the implementation of an advanced technology
D.helps the customer understand the overall costs to build and operate the network
E.ensures that the final design meets the business and technical requirements of the customer
F.helps identify and reduce costly delays and problems in the implementation process
Correct:B
7.Which task is included in the systems migration service component of the implement phase?
A.customize Ongoing Support Hand-off Kit
B.execute the Network Migration Plan
C.monitor the system to identify occurrences of service-level metrics dropping below a defined threshold
D.provide onsite technical support per Implementation Plan
Correct:B
8.Which definition best describes the staging plan development service component within the design phase?
A.assesses the current state of the operations and network management infrastructure of the customer, including people, processes and tools, to identify issues and opportunities
B.provides a step-by-step plan detailing the installation and service-commission requirement tasks to be staged in a controlled implementation environment that emulates a customer network
C.assesses the ability of the site facilities to accommodate the proposed infrastructure
D.includes the development and execution of proof-of-concept tests, validates the infrastructure high-level design, and identifies any design enhancements
E.helps improve the infrastructure security system of the customer
F.helps improve the performance and functionality of the infrastructure operations and network management system
Correct:B
9.Which service component within the prepare phase provides a high-level, conceptual architecture of the proposed system that addresses the business requirements of the customer?
A.Business Requirements Development
B.High-level Technology Strategy
C.High-level Design Development
D.High-level Proof of Concept
E.Technology Strategy Development
Correct:C
10.The change management service component in the operate phase provides which possible benefit?
A.contributes to reducing operating costs by providing a consistent framework for making necessary changes in an efficient and accountable manner
B.promotes productivity and efficiency in operations processes by enhancing control over the configuration of network devices and providing access to vital configuration data
C.ensures the accuracy, completeness, and timeliness of information on the network
D.notifies interested parties of problems identified, and escalates per customer requirements
E.improves system service quality and reduces disruptions
Correct:A
11.In the implement phase, as-built documentation provides which of the following?
A.technical assistance to customers in resolving complex issues and hardware replacement when needed
B.response plan and logistics that will allow customers to respond to support requests on day of solution launch and beyond
C.information indicating customer-specific design requirements and configurations
D.installs and tests advanced technology system components in nonproduction lab environment
Correct:C
12.Presenting and reviewing test results with the customer and determining how the test results impact the design are activities of which service component within the design phase?
A.Systems Acceptance Test Plan Development
B.Detailed Design Development
C.Project Kick-off
D.Business Requirements Document
E.Business Plan
F.Detailed Design Validation
Correct:F
13.In the operate phase, the action of isolating the incident belongs to which service component?
A.Problem Management
B.System Monitoring
C.Change Management
D.Incident Management
E.Security Administration
Correct:D
14.In the implement phase, staging involves installation and testing the customer's solution components in a non-production lab environment. Which of the following defines the benefit to the partner?
A.Proper migration allows the customer to adopt the new hardware or software solution without an unacceptable disruption of their network services.
B.A properly planned and executed Day 1 support plan improves the customer's and their end-users' satisfaction with the implemented solution.
C.Staging validates that the system is operational to the customer and provides the customer with increased confidence in the implemented system.
D.Staging validates the system and proactively identifies and resolves any network implementation issues. It demonstrates to the customer that the partner will deploy a quality network in an efficient manner and mitigates risk that the incorrect software or hardware is delivered to the installation site.
Correct:D
15.Which service component within the prepare phase recommends the appropriate technology to address a business requirement of the customer?
A.Business Requirements Development
B.Technology Strategy Development
C.Operations Technology Strategy Development
D.High-level Design Development
E.Business Case Development
F.Proof of Concept
Correct:B
16.Helping to reduce operating costs for a customer by enhancing IT staff productivity is a benefit of which service component within the design phase?
A.Security Design Development
B.Staging Plan Development
C.Detailed Design Development
D.Implementation Plan Development
E.Migration Plan Development
F.Staff Plan Development
Correct:F
17.In the design phase, performing a needs analysis to identify the resource requirements and skills needed to deliver and support a network infrastructure is an activity of which service component?
A.Project Kick-off
B.Implementation Plan
C.Staff Plan Development
D.Implementation Kick-off Meeting
E.Migration Plan
F.Staging Plan
Correct:C
18.In the plan phase, network readiness assessment addresses which customer need?
A.readiness of their existing system infrastructure to support a proposed solution
B.comprehensive design specific to the operations and network management processes and tools of the system
C.in-depth assessment of the operational environment to support the operation of current and planned solutions
D.technologies that best support business requirements and objectives
Correct:A
19.Which of the following definitions best describes services stack within the Cisco Lifecycle Services approach?
A.the required set of services needed to successfully deploy and support Cisco Advanced Technologies
B.the identification of Advanced Technologies to best support business requirements and objectives
C.the minimum set of services that a customer needs to successfully deploy and operate a Cisco technology or solution
D.the minimum set of services required to operate and optimize Cisco Advanced Technologies
Correct:C
20.During the implement phase, systems acceptance testing does which of the following for the customer?
A.installs, configures, tests, and commissions tools and processes in accordance with the operations implementation plan
B.provides information indicating the customer-specific design requirements and configurations
C.executes the migration plan by migrating network services from an existing state to a future state
D.provides an objective means of measuring system operability and functionality
Correct:D
21.In the implement phase, solution implementation involves which of the following task?
A.analyze high-level design and technology requirements of the customer
B.perform preliminary Site Assessment
C.configure core products
D.execute test cases
Correct:C
22.Which two operations technology strategy development activities within the prepare phase are performed recommending people, processes, and tools supporting the operations and management of a system to the customer? (Choose two.)
A.analyze documented business and technology requirements of the customer
B.identify and assess the operational requirements that address and meet the business objectives and goals of the customer
C.define and document the appropriate service-level requirements associated with availability, capacity, and security that correlate with the technology service delivery goals
D.examine and evaluate existing operations and network management process flows and existing operations and network management designs
E.define the requirements for monitoring service-level measurements
Correct:A B
23.Which service component within the prepare phase helps customers make a sound decision by providing information relating to financial justification and benefits?
A.Business Requirements Development
B.Technology Strategy Development
C.Operations Technology Strategy Development
D.High-level Design Development
E.Business Case Development
F.Proof of Concept
Correct:E
24.Which one of the following describes the task for completing an operations readiness assessment in the plan phase?
A.creating an escalation plan
B.reviewing hardware and software configuration staging plan
C.developing backup/recovery plan
D.obtaining and reviewing operation procedures and policies
E.entering documentation into knowledge management system
F.determining network elements that will be tested
Correct:D
25.Which service component belongs to the operate phase?
A.Operations Implementation
B.Systems Acceptance Testing
C.Systems Migration
D.Configuration Management
E.Staging Plan Development
Correct:D
26.Which of the following is a task in the operations implementation service component of the implement phase?
A.operations and network management system staging, installation, and configuration
B.develop backup/recovery plan
C.review Operation Design Document
D.update and document logical and physical topology maps
Correct:A
27.Select the task most likely to be a part of the staging plan in the design phase.
A.identify staff development requirements
B.create hardware and software configuration checklist
C.deliver detailed design presentation
D.host Implementation Kick-off Meeting
E.determine critical timelines
F.determine Cisco and partner roles and responsibilities
Correct:B
28.Assessing the task performance of functional groups and comparing it with recommended best practices and the requirements of the standard operating procedures of the customer are parts of the analysis of which service component within the design phase?
A.Implementation Kick-off Meeting
B.Staff Plan Development
C.Staging Plan
D.Project Kick-off
E.Implementation Plan
F.Migration Plan
Correct:B
29.Which two tasks are part of site readiness assessment in the plan phase? (Choose two.)
A.obtaining and reviewing operational procedures and policies
B.defining the requirements for monitoring service-level measurements
C.conducting a site survey
D.reviewing logical, system, and user design
E.developing a Site Readiness Assessment Report
Correct:C E
30.Which three business requirement development activities are performed within the prepare phase before creating a technology strategy? (Choose three.)
A.identify and assess the business requirements of the customer
B.document and categorize the business requirements of the customer in terms of performance, availability, capacity and security
C.produce a documented technology strategy
D.compare the capabilities of available technologies to the stated business requirements of the customer
E.present and validate documented business requirements
Correct:A B E