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Genesys GCP-GC-ADM Online Practice Exam Questions
The questions of GCP-GC-ADM were last updated on Mar 28,2024 .
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A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Several people have complained that they try to join a group chat and they can’t find the group in a search . What is the most likely reason?
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
Explanation: Reference: https://help.mypurecloud.com/articles/utilization/
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
Explanation: Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
Exam Code: GCP-GC-ADMQ & A: 60 Q&AsUpdated: Mar 28,2024
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