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Pegasystems PEGAPCBA84V1 Online Practice Exam Questions

The questions of PEGAPCBA84V1 were last updated on Apr 24,2024 .

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Question#1

How do you route an assignment so that any available member of the Finance department can perform the task?

A. Route the assignment to a work list.
B. Route the assignment to the admin user I
C. Route the assignment separately to all members.
D. Route the assignment to a work queue.

Question#2

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

A. An accountant wants to list the largest order for the last month, for each customer account.
B. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
C. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
D. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

Question#3

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

A. Add the analyst to both the Author role and the Case Manager channel interface.
B. Update the Author role to include the required analyst reports.
C. Add the analyst to the Manager role.
D. Create a new Analyst role with the required access.

Question#4

In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

A. Set the goal to be the required response time based on policy and send notifications to both parties.
B. Set the deadline to be the required response time based on policy and send notifications to both parties.
C. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
D. Set the goal to be the desired response time based on policy and send notifications to both parties.

Question#5

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A. Assign a new insurance claim to a case worker to process.
B. Phone a customer for additional information about the case.
C. Fax a new insurance claim to the auto repair shop.
D. Text the customer with status changes in an insurance claim.

Exam Code: PEGAPCBA84V1
Q & A: 50 Q&As
Updated:  Apr 24,2024

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