Refund Policy
Killtest provides practice questions for study, review, and self-assessment. We want our customers to understand when a purchase qualifies for a refund.
This policy explains:
- when you can request a refund;
- when a refund is unavailable;
- how refunds are calculated;
- how paid software is handled;
- how Killtest reviews refund requests.
1. When you can request a refund
You can request a refund if you used a Killtest practice exam, personally took the corresponding certification exam, and did not pass.
To qualify, you must meet all of the following requirements:
- You purchased the Killtest product for the same exam that you personally took.
- You did not pass that exam.
- You used the latest version of the study materials. Killtest provides one year of free updates for its practice questions. Check the number of questions or contact Killtest Support to verify the current version before exam day.
- You took the exam between 7 and 30 calendar days after the purchase date.
- You submit the refund request within 7 calendar days after the exam date.
- You provide a valid, official score report or exam result issued by the certification provider.
- The score report shows your name, the exam name or exam code, the exam date, and the exam result.
- The name on the score report matches the purchaser or account information associated with the Killtest order.
- The original purchaser submits the refund request.
- Your purchase and use of the product comply with the Killtest Terms of Service.
Each eligible purchase can receive only one approved refund under this policy.
2. When a refund is unavailable
Exam and documentation requirements
A refund is unavailable in any of the following situations:
- You passed the corresponding exam.
- You purchased the product but did not take the corresponding exam.
- Someone other than the original purchaser used the product or took the exam.
- The exam name or exam code on your score report does not match the Killtest product you purchased.
- You took the exam fewer than 7 days or more than 30 days after the purchase date.
- You submitted the refund request more than 7 calendar days after the exam date.
- You did not provide a valid, official score report or equivalent exam result.
- Your score report is incomplete, altered, unverifiable, or inconsistent with the order information.
- The certification provider cancelled or invalidated the exam result because of misconduct or a violation of its rules.
Killtest cannot approve an exam-failure refund without enough documentation to confirm that the original purchaser personally took and did not pass the corresponding exam.
Product purchase and use
You are responsible for checking the exam code, product format, software requirements, and product details before placing an order.
Killtest will deny a refund if an account, PDF, software file, activation credential, or other purchased material has been shared, copied, resold, redistributed, or made available to another person in violation of the Terms of Service.
Killtest will also deny a refund if there is evidence of an altered or falsified exam report, false purchase information, unauthorized account sharing, product resale, payment fraud, repeated refund abuse, chargeback abuse, or another violation of the Terms of Service.
Paid software and technical issues
The Killtest software version is a separately paid product or paid add-on. It has a refundable value based on the amount paid for it or the amount allocated to it as part of a package.
Installation problems, operating-system or device incompatibility, antivirus or security restrictions, and local browser or network settings do not by themselves qualify for a refund. Contact Killtest Support first. Killtest will provide technical assistance or an alternative access method.
If Killtest cannot deliver the purchased software or provide working access because of a verified issue on its side, Killtest will refund the amount paid or allocated to the software.
3. Refund amounts and order-related cases
Refund amount
If Killtest approves your request, the refund will cover the eligible amount you paid to Killtest for the qualifying product. It will not cover certification exam registration fees, retake fees, or other charges paid to a certification provider or third party.
Bundles, discounts, and multiple-product orders
Killtest evaluates refund eligibility separately for each product in an order. If only one product qualifies, Killtest will refund only the amount allocated to that product.
For bundles, promotions, coupon discounts, and multi-product packages, the refund amount is the portion of the actual discounted price allocated to the qualifying product. A paid software version retains the amount paid or allocated to it. Free or complimentary items have no separate refundable value.
Duplicate charges
If you are charged more than once for the same order, contact Killtest Support. After verifying the duplicate charge, Killtest will refund it to the original payment method. You can choose a replacement product instead of a refund for the duplicate purchase.
Product delivery issues
If you paid for a product but did not receive access or delivery, contact Killtest Support first. The support team will verify the order and provide the purchased material or restore access.
The delivery time shown on the applicable product page applies to that purchase. If a verified issue on the Killtest side prevents delivery and the support team cannot resolve it within the stated delivery period, Killtest will refund the amount paid for the unavailable product.
Products with special update or replacement terms
Some products have different update, replacement, or refund terms because of their update schedules, maintenance requirements, or product features. If you have any questions, please contact us for details before purchasing.
4. How to request a refund
• Prepare the required information.
Include:
- your Killtest order number;
- the email address registered with the order;
- the product name;
- the exam name and exam code;
- the date you took the exam;
- your official score report or exam result; and
- a brief explanation of the request.
• Contact Killtest Support.
Send the request and supporting information to [email protected].
• Wait for verification and review.
Killtest will review a complete request within 1 to 3 business days. If information is missing, the review period starts when Killtest receives all required information. The support team will contact you if it needs additional information.
• Receive an approved refund.
Killtest will return the eligible amount through the original payment method. The time required for the refund to appear in your account depends on your payment provider, card issuer, or financial institution.
Killtest uses the information and documents submitted with a refund request only to review the request and handles them under its Privacy Policy.
5. Payment disputes and policy limitations
Payment disputes
Contact Killtest Support first if there is a problem with an order. If you have opened a payment dispute or chargeback with a bank or payment provider, Killtest will not process a separate refund while the dispute remains open.
No result guarantee
Certification exams are managed independently by third parties. Killtest does not control exam questions, scoring, exam updates, personal performance, or certification decisions. Study progress and exam results differ according to preparation, experience, study time, and other individual factors.
Unless Killtest expressly states otherwise, it is not affiliated with, endorsed by, sponsored by, authorized by, or approved by any certification provider.
Policy updates
Killtest can update this policy when necessary. The policy version in effect on the purchase date applies to the order unless a later version is more favorable to the customer.
Contact Killtest Support
If you are unsure whether your order qualifies for a refund or have a problem with your purchase, contact Killtest Support before opening a payment dispute.
Email: [[email protected]]